Last week, I left two messages for my surgeon’s office to see how scheduling was going. I got a call back on Friday saying they were waiting for the plastic surgeon’s office to call. Today I called the plastic surgeon’s office and was told they were waiting on pre-authorization from my insurance company. So…I called my insurance company and was told the paperwork submitted was pending because it was missing codes. Thankfully, the woman at the insurance company was helpful, and after I explained what the surgery was for, she figured out codes and said she’d push it along so I’d get an answer from them by Friday.
Then I got a call back from my surgeon’s office this afternoon saying that the plastic surgeon’s office told them that they’d be doing the reconstruction part separately instead of coordinating, which was not what was explained to me. So I called their office again, saying I was confused since delayed reconstruction was never part of the conversation. She promised to talk to my plastic surgeon and call me back, which she did. He agreed to coordinate, and if schedules didn’t line up well, then they would have to delay. Finally, I called the surgeon’s office back.
Schedules lined up on August 10. They still need to get it on the books, but I should get a confirmation within a couple of days. It’s not ideal to wait another month, but my nurse coordinator agrees that waiting for one surgery is preferable to two separate ones.
While it was a lot of back and forth, I’m thankful to finally have a date to work towards!